Privacy Policy

Last updated: 18 June 2026

Vertex Academy ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This policy explains what we collect, how we use it, and your rights.

We are a sole proprietorship registered in Malaysia (SSM registration no. 202603148693 (MA0347917-W)). For any privacy matter, contact us at [email protected].

1. Information we collect

• Information you give us: your name and email address (for example, when you take our assessment, create an account, or purchase a course), and any messages you send us.
• Assessment responses: the answers you provide in our AI readiness assessment, used to generate your result and recommendation.
• Purchase information: records of the courses you buy. We do not collect or store your full card or bank details — payments are processed directly by our payment providers (see below).
• Usage information: how you interact with our courses and site, including course progress and completion, collected to operate the platform and may include standard technical data such as your browser type and IP address.

2. How we use your information

We use your personal data to:

• provide access to and deliver the courses you purchase;
• generate and email your assessment results;
• issue certificates of completion;
• send you transactional messages (e.g. purchase confirmations, access details) and, where you have opted in, educational and marketing emails;
• respond to your enquiries and provide support;
• operate, secure, and improve our Service; and
• comply with our legal obligations.

You can unsubscribe from marketing emails at any time using the link in those emails. Transactional messages relating to your purchases will still be sent.

3. Who we share it with

We share personal data only with service providers who help us run the Service, under appropriate safeguards, including:

• Payment providers (e.g. Billplz, Stripe) — to process your payments securely.
• Email/marketing provider (Brevo) — to send assessment results and emails.
• Hosting and infrastructure providers (e.g. our web host, Cloudflare, and our video host) — to deliver the website and course content.

Some of these providers may process data outside Malaysia; where they do, we take reasonable steps to ensure your data is handled with an adequate level of protection. We do not sell your personal data.

We may also disclose information where required by law or to protect our rights.

4. Data retention

We keep your personal data for as long as needed to provide the Service and your course access, and to meet legal, accounting, or reporting requirements. You may ask us to delete data we no longer need to retain.

5. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work to protect your information and rely on reputable providers for payments and hosting.

6. Your rights under the PDPA

Subject to the PDPA, you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• withdraw consent to marketing communications; and
• limit the processing of your personal data in certain circumstances.

To exercise any of these, email [email protected]. We may need to verify your identity before acting on a request.

7. Cookies

Our website and platform use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

8. Changes

We may update this policy from time to time. Changes will be posted here with a revised "Last updated" date.

9. Contact

For any questions or requests about your personal data, contact us at [email protected].